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Refund Policy

Refund Policy & 30-Day Money-Back Guarantee

If you are unsatisfied with our products, we offer a 30-day money-back guarantee for all items returned within 30 days of purchase.

Please note that our 30-Day Money-Back Policy is applicable only to individuals with registered Consumer or Client accounts. Additionally, you will be responsible for covering the cost of postage and any taxes associated with returning the product to our warehouse.

 

Exceptions

Please note the following exceptions to our return and exchange policy:

  • We cannot accept returns on products that have been opened or used.
  • Returned items must be in their original packaging.
  • Returned items must be unopened and unused.

How to request a refund

Please contact our customer service at kevin@aidevi.com with your order number and reason for return.

Please ship returns to the following address:

USA Tinus Pharm Inc

5087 Walnut Grove Ave. Ste. A-1 San Gabriel, CA 91776

Once we have received your return package, you will receive a full refund. Please be advised that refunds take up to 5 working days to process and we will refund you via your original payment method.

 

Additional Information

The customer is responsible for all shipping and handling charges incurred when shipping product back to us, unless the item is faulty. AIDEVI is not responsible for parcels that are lost or misdirected when being returned to us. Retain your return tracking number for your records.

If you have more questions, please contact us at kevin@aidevi.com.

 

Order Change & Cancellation

Generally, we cannot cancel an order once it has left our manufacturer's warehouse or distribution center. Additionally, if the item(s) ordered require assembly and have already been assembled, we cannot cancel that part of an order.

  • If you decide to change or cancel your order, please contact us within 24 hours to request changes or cancellation orders without incurring charges.
  • If you need to cancel your order after 24 hours of ordering, but before it has shipped, you will receive a full refund, minus a 5% processing fee. After that, your shipment will be processed and any changes or cancellation from thereon will incur a 20% restocking fee.
  • You don't have to pay the restocking fees if you cancel an order in transit as long as you place a new order. But need to deduct a 5% processing fee.

We are unable to accommodate order changes/cancellations/ refunds for the following items:

  • Any item marked as 'Clearance', 'Free' or specified as on 'Final Sale'
  • Any form of Display items
  • Customized items

In the event, you wish to cancel your existing order and place a new order, kindly note that a new 'Estimated Delivery’ date will be given at the time of the new purchase.

 

Changes to custom made-to-order pieces

All changes to custom made-to-order upholstery pieces need to be made within 24 hours of purchase. No changes or cancellations may be requested after 24 hours as the piece has likely begun the initial stages of production. Fabric is a great example- one of the first steps of custom upholstery is to cut the fabric to reserve it for the order so fabric changes can only be made within the initial 24 hour grace period. PLEASE NOTE: For changes affected after 24 hours post-purchase, a $49 change fee will apply.

 

Cancellation of Orders with Discount Voucher

If you cancel any item(s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount – which is apportioned among the items in your order according to their respective value. The value discount will be apportioned in this manner: (Each line item’s purchase price / total order value) x discount voucher value.

Upon cancellation of item(s) in your order, the whole absolute-value of the discount voucher which was initially applied will not be re-issued or re-apportioned to the remaining item(s) in the revised order. Your remaining item(s) are still entitled to the discount value that was initially apportioned per line item before the cancellation of item(s) in your order.

The above Order Change and Cancellation Policy may not necessarily be applicable to all products. Please contact us to process this request.

 

Producet Out Of Stock

If we are unable to supply you with a product (for example, if it goes out of stock or is no longer available after you have submitted your order), or if we cannot deliver to your chosen address or within the specified delivery timescales, we will notify you by email. In the email, we will provide you with a contact number, or alternatively, we will reach out to you directly. We will not process your order. If you have already made a payment for the products, we will offer you the option to hold your order until the out-of-stock products are back in stock, or we can issue you a refund. If you choose the latter, we will refund you the full amount paid as soon as reasonably possible.